This mission statement provides the basis for determining the general direction of the agency, the business of the agency, the products provided to agency customers, and the focus needed among agency personnel.

MoDOT Mission:

Our mission is to provide a world-class transportation experience that delights our customers and promotes a prosperous Missouri.

Values represent the fundamental principles and philosophy of the agency and guide the agency's behavior.    These values establish the boundaries within which all department activities will be conducted.

MoDOT Value Statements:

• MoDOT will support and develop employees because we believe they are the key to our success.
• MoDOT will be flexible because we believe one size does not fit all.
• MoDOT will honor our commitments because we believe in integrity.  
• MoDOT will encourage risk and accept failure because we believe in getting better.
• MoDOT will be responsive and courteous because we believe in delighting our customers.
• MoDOT will empower employees because we trust them to make timely and innovative decisions.  
• MoDOT will not compromise safety because we believe in the well-being of employees and customers.
• MoDOT will provide the best value for every dollar spent because we're taxpayers too.  
• MoDOT will value diversity because we believe in the power of our differences.  
• MoDOT will be one team because we all share the same mission.  
• MoDOT will use teamwork because it produces the best results.
• MoDOT will foster an enjoyable workplace because we care about each other and our mission.
• MoDOT will be open and honest because we must be trustworthy.
• MoDOT will listen and seek to understand because we value everyone's opinion.
• MoDOT will treat everyone with respect because we value their dignity.
• MoDOT will seek out and welcome any idea that increases our options because we don't have all the answers.
• MoDOT will always strive to do our job better, faster, and cheaper because we want to meet more of Missouri's needs.

Printable version of Value Statements (124 kbs, 1 page)

Tangible Results are what MoDOT's customers expect the department to accomplish. These are the tangible things that MoDOT's customers will see as the department fulfills its mission.

MoDOT Tangible Results:

• Uninterrupted Traffic Flow
• Smooth & Unrestricted Roads And Bridges
• Safe Transportation System
• Roadway Visibility
• Personal, Fast, Courteous & Understandable Response To Customer Requests (Inbound)
• Partner With Others To Deliver Transportation Services
• Leverage Transportation To Advance Economic Development
• Innovative Transportation Solutions
• Fast Projects That Are Of Great Value
• Environmentally Responsible
• Efficient Movement Of Goods
• Easily Accessible Modal Choices
• Customer Involvement In Transportation Decision-Making
• Convenient, Clean & Safe Roadside Accommodations
• Best Value For Every Dollar Spent
• Attractive Roadsides
• Advocate For Transportation Issues
• Accurate, Timely, Understandable & Proactive Transportation Information (Outbound)

Printable version of Tangible Results (106 kbs, 1 page)

For more information contact MoDOT at 1-888 ASK MODOT.

The documents are provided in Acrobat Reader format. Free Acrobat Reader download